Terms and Conditions

Agreement to these terms

These Terms and Conditions ("Terms") apply to your use of the SIplusAI website at siplusai.com, the SIplusAI platform and the engineering services delivered through it (together, the "Services"), provided by SIplusAI of Ontario, Canada ("SIplusAI", "we", "us").

By creating an account or using the Services, you agree to these Terms. If you use the Services for an organisation, you confirm that you are authorised to accept these Terms for it. If your organisation has a signed agreement or statement of work with SIplusAI, that document takes priority over these Terms where they differ.

What SIplusAI provides

SIplusAI is an AI-assisted systems integration platform. It helps define the scope of infrastructure projects, plans the work as Tasks, prepares procedures and checks, and builds qualified packages that an Engineer can run, including One-Click packages for supported products. Our Knowledge Base describes what is available in each domain and work type at any time.

Features marked as Partial, Guided or Planned may be limited, may change, or may not be available yet. We may add, change or remove features as the Services develop.

Accounts and access

• You must give accurate information and keep your sign-in details secure. You are responsible for activity under your account.
• Access to the workspace requires approval by SIplusAI and may depend on an agreed usage allowance.
• You must be at least 18 years old and use the Services for business purposes.
• Tell us promptly at the contact address below if you believe your account has been compromised.

Your responsibilities for systems and changes

SIplusAI never connects to your devices on its own. Packages are run by your Engineer, or by an Engineer acting for you, on a computer that can reach the device. Because of this:

• You must have the authority to access, assess and change every system included in a project.
• You are responsible for reviewing and approving each plan before a change is made, choosing a suitable change window, and keeping current backups and a rollback path.
• You must keep device credentials secure. Do not upload passwords, keys or other secrets to the platform.
• You remain responsible for your systems, licences and support contracts with product vendors.

AI-generated content

The Services use AI to analyse information and draft scopes, plans and reports. AI output can be incomplete or wrong. Every plan must be reviewed by a qualified Engineer before it is approved or run, and you should not rely on AI output without that review.

Acceptable use

You agree not to:

• use the Services on systems you are not authorised to access, or to harm, disrupt or gain unauthorised access to any system or network;
• attempt to bypass approval steps, usage limits or security controls;
• probe, scan or test the Services for vulnerabilities without our written permission;
• copy, resell or reverse engineer the platform, or use it to build a competing service;
• upload unlawful content, malware or information you have no right to share.

Your data

You keep ownership of the information and files you provide ("Customer Data"). You give SIplusAI permission to host, process and use Customer Data only to provide, secure and support the Services, including processing by the service providers described in our Privacy Policy.

We may use anonymised and aggregated information that does not identify you or your organisation to operate and improve the Services. Personal information is handled under our Privacy Policy.

Our intellectual property

The platform, its software, packages, procedures, templates, Knowledge Base articles and branding belong to SIplusAI or its licensors. You may use packages and reports delivered to you for your own internal operations. All other rights are reserved.

Product names such as Cisco, Unified Communications Manager, Webex and others are trademarks of their owners. SIplusAI is independent and is not affiliated with or endorsed by those vendors unless we say so.

Fees and allowances

Fees, usage allowances and payment terms are set out in your quote, order or agreement. Unless stated otherwise, amounts are in Canadian dollars and exclude applicable taxes. When an allowance is used up, AI-assisted features may pause until it is renewed.

Confidentiality

Each party will protect the other's confidential information with reasonable care and use it only for the purpose of the Services. This does not apply to information that is public, already known to the receiving party, or required to be disclosed by law.

Disclaimer

Except as stated in a signed agreement, the Services are provided "as is" and "as available". To the extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not guarantee that the Services will be uninterrupted or error-free, or that any change will produce a particular result in your environment.

Limitation of liability

To the extent the law allows, SIplusAI is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or business interruption. Our total liability for any claim relating to the Services is limited to the fees you paid to SIplusAI for the Services in the 12 months before the event giving rise to the claim. These limits do not apply where the law does not allow them.

Indemnity

You will defend and indemnify SIplusAI against claims by third parties arising from your use of the Services on systems you were not authorised to access or change, or from your breach of these Terms.

Suspension and termination

You may stop using the Services and ask us to close your account at any time. We may suspend or end access if you breach these Terms, if your use creates a security risk, or if required by law. Sections that by their nature should continue, including Your data, Confidentiality, Disclaimer, Limitation of liability and Governing law, survive termination.

Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. The courts located in Toronto, Ontario have exclusive jurisdiction over any dispute, unless the law requires otherwise.

Changes to these terms

We may update these Terms. We will post the new version here with a new effective date and, for significant changes, notify account holders. Continuing to use the Services after a change takes effect means you accept the updated Terms.