Privacy Policy

Who we are

SIplusAI ("SIplusAI", "we", "us") provides an AI-assisted systems integration and infrastructure automation platform at siplusai.com, together with the engineering services delivered through it. We are based in Ontario, Canada.

This policy explains how we handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). If a separate written agreement with your organisation sets out different terms for customer data, that agreement applies to the data it covers.

Information we collect

• Account information: your name, email address and sign-in details. If you sign in with Google, we receive your name, email address and profile image from Google.
• Profile information you choose to add: phone number, organisation, job title and how you prefer to be contacted.
• Project information: project descriptions, answers given during the scope conversation, plans, approvals, reports, and files you upload as evidence, such as configuration exports. These can include hostnames, IP addresses, user names and other details of your environment.
• Usage and technical information: pages visited, actions taken in the workspace, AI usage records, IP address, browser type, device information and timestamps, kept in server and security logs.
• Communications: messages you send us and the details of follow-up calls or emails you request.

We do not ask for device passwords. One-Click packages run on the Engineer's own computer, and device credentials are typed into a local prompt that is not sent to SIplusAI. Please remove passwords, keys and other secrets from files before uploading them.

How we use information

• To create and manage your account and approve access to the workspace.
• To understand your project, plan the work, build and qualify packages, and produce reports.
• To provide support and contact you about your projects and requests.
• To measure and limit AI usage against your allowance.
• To keep the platform secure, prevent misuse and investigate incidents.
• To improve our services, using information about how features are used.
• To meet legal, accounting and regulatory obligations.

We do not sell personal information, and we do not use it for third-party advertising.

AI processing

Parts of the platform use large language models from third-party providers, such as OpenAI, to help analyse project descriptions and evidence, ask scope questions and draft plans. The text and evidence needed for that step are sent to the provider through its business API. Providers process this data under their API terms; we select providers whose business terms do not use API data to train their models by default.

AI output is always reviewed by an Engineer. AI does not approve changes, hold device credentials or decide that work is complete.

Service providers and sharing

We share personal information only with service providers that help us run the platform, and only as much as they need:

• Clerk: account sign-up, sign-in and session management.
• Google: optional sign-in with a Google account.
• Cloudflare: secure delivery of the website and protection against attacks.
• AI model providers: as described in AI processing.

We may also disclose information when the law requires it, to protect the rights and safety of our users or of SIplusAI, or as part of a merger or sale of our business, in which case the information stays subject to this policy.

Storage and transfers outside Canada

Some of our service providers store or process information outside Canada, including in the United States. Information processed in another country is subject to that country's laws and may be accessed by its courts, law enforcement and national security authorities. We use contracts and other measures to require a comparable level of protection.

Consent

By creating an account or submitting information, you consent to the collection, use and disclosure described in this policy. You may withdraw consent at any time, subject to legal or contractual limits, by contacting us. Withdrawing consent may mean we can no longer provide some or all of the services.

Cookies

We use cookies and similar storage that are needed to sign you in, keep your session secure and remember basic settings. We do not use advertising cookies. You can block cookies in your browser, but signing in will not work without them.

Retention

We keep personal information for as long as your account is active and as needed to deliver the services. Project records, approvals and reports are kept as an audit trail after a project closes, and after an account is closed, for as long as needed for legal, contractual and security purposes. After that, we delete or anonymise the information.

How we protect information

We use safeguards suited to the sensitivity of the information, including encrypted connections, access controls based on role, approval before workspace access, logging of security-relevant actions, and limits on who at SIplusAI can see customer data. No system is completely secure; if a breach of security safeguards creates a real risk of significant harm, we will notify you and the Office of the Privacy Commissioner of Canada as the law requires.

Your choices and rights

• Ask what personal information we hold about you and how it has been used and disclosed.
• Ask us to correct information that is inaccurate or incomplete.
• Update your profile information in your account at any time.
• Withdraw consent or ask us to close your account.

To make a request, email [email protected]. We may need to confirm your identity and will answer within 30 days. If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.

Children

SIplusAI is a business service and is not intended for anyone under 18. We do not knowingly collect information from children.

Changes to this policy

We may update this policy as our services change. We will post the new version here with a new effective date and, for significant changes, notify account holders by email or in the workspace.